Policy
Refund & Returns
We want you to be completely satisfied with every Dignity purchase. Here is exactly what to do if something isn't right.
Our Commitment
Your satisfaction and safety are our top priorities. If your order arrives damaged, incorrect, or with a manufacturing defect, we will make it right at no additional cost to you. Our team responds to all refund and returns requests within 2 business days.
Hygiene & Safety Rule
Due to the intimate nature of our products, we cannot accept returns on opened packs of pads, panty liners, tampons, or intimate wash for hygiene reasons. This rule exists to protect every customer and is standard across the personal care industry. Please check that you have ordered the correct product before opening.
What Qualifies for a Return or Refund
- Wrong item received: we sent you a different product from what you ordered
- Damaged in transit: product arrived visibly damaged or tampered with
- Manufacturing defect: product has a clear quality defect (e.g., period underwear with a faulty seam)
- Unopened apparel return: period underwear returned unworn, tags attached, in original packaging within 14 days of delivery
- Unopened consumables: sealed, unopened packs returned within 14 days of delivery in their original condition
How to Raise a Claim
- Email returns@dignityorganic.com with your order number and a brief description of the issue.
- Attach clear photos showing the damage, wrong item, or defect (where applicable).
- Our team will review your claim and respond within 2 business days with instructions.
- For eligible returns, we will arrange a courier pickup at no cost to you or issue a prepaid return label.
Refund Timeline
Once we have received and inspected a returned item (or confirmed the claim via photos), we will process your refund within 5 business days. Refunds are issued to the original payment method. Bank transfers and card refunds typically clear within 3–7 additional business days depending on your bank.
Exchanges
We are happy to exchange period underwear for a different size if you contact us within 14 days of delivery and the item is unworn and in original packaging. For exchanges, we cover return shipping on the first exchange per order.
Need Help?
If you have any questions about this policy, please contact us or check our FAQs. We are always happy to help.