Privacy Policy

1. Who We Are

Dignity Organic Sanitaries Limited ("Dignity", "we", "us") is a company registered in Nigeria. We operate the website located at dignityorganic.com and sell organic feminine care products. Our registered office is in Lagos, Nigeria. For data-related matters, you can reach us at privacy@dignityorganic.com.

2. What Data We Collect

We collect the following categories of personal data:

• Identity data: first name, last name, username
• Contact data: email address, phone number, delivery address
• Transaction data: purchase history and payment reference numbers (we do not store full card details)
• Technical data: IP address, browser type, device identifiers, and pages visited via cookies
• Marketing data: preferences regarding communications and newsletters

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Send order confirmation and delivery updates
• Send marketing communications where you have opted in (you can unsubscribe at any time)
• Improve our website and product range using analytics
• Comply with legal and regulatory obligations
• Respond to enquiries and complaints

4. Legal Basis for Processing

We process your data under the Nigeria Data Protection Act 2023 (NDPA) on the following lawful bases: (a) contract performance, to deliver your order; (b) legitimate interests, to improve our service; (c) consent, for marketing emails; and (d) legal obligation, for tax and regulatory compliance.

5. Data Sharing

We do not sell your personal data. We share data only with trusted service providers who help us operate our business, including our logistics partners, payment processor (Paystack), and email platform. All third parties are bound by data processing agreements and may only use your data for specified purposes.

6. Data Retention

We retain order and transaction records for 7 years in line with Nigerian tax law. Marketing data is held until you unsubscribe. Account data is held until you request deletion.

7. Your Rights

Under the NDPA you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to erasure)
• Withdraw consent for marketing at any time
• Lodge a complaint with NITDA (Nigeria’s data regulator)

To exercise any right, email privacy@dignityorganic.com. We will respond within 30 days.

8. Cookies

We use essential cookies to run the website and analytics cookies (where consented) to understand how visitors use our site. You can manage cookie preferences in your browser settings. Disabling essential cookies may affect site functionality.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. The date at the top of this page reflects the most recent revision.